This forum is closed to new posts and
responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:
After we upgraded to 8.5.2.2 the following happend:
One Nokia and one WinMobile device told their users that a new version is available and upgraded to 8.5.2.2
Also several of the Androids (but not all) did so.
So I assumed that their might be a problem with the old installer as on some devices the installer tells "not compatible" (although it should be) when checking for updates.
I just downloaded the installer via the traveler website on one device and immediately this one upgraded traveler. Checking for updates now this doesn't produce an error but correctly states "no updates available".
So I tried this on the next Nokia device and here the installer doesn't change to the new version and remains 8.5.2.0 ... still producing the error (although it said that it downloaded and installed a newer installer version).
What's weired to is the case that we have those "not upgrading" problem on different versions (8.5.2.0 and 8.5.2.1) so I can't imagine that a broken installer really can be the problem.
Feedback response number WEBB8EZBZD created by ~Joseph Brenizenobu on 03/16/2011